Terms & Conditions

Booking Confirmation, Payment, Cancellation and Another information is a must before affirmation of booking any trips. Terms and Conditions comprise a legally required contract between Keen Adventures Treks and you for the services to be provided by us and bond the basis of your legal relationship with Keen Adventures Treks.

Details:
Bookings and Payments 
-Book any types of trips, you must send us a completely filled Booking Application Form, with 25% of payment of your trip cost. This will comprise acceptance by you of our Terms and Conditions. You need to submit a copy of each passport to our office via email or fax including two photos of passport size. Rest of trekking cost should be paid as 2nd instalment at Nepal before a trip.
-Please, contact us once regarding direct deposit details.

Account Holder: Keen Adventure (P.) Ltd.

Company Address: Thamel, Kathmandu

Paying Bank: Himalayan Bank Ltd

Bank Address: Sorakhutte Thamel, Kathmandu

Our Bank A/C No: 03107332970011

Swift Code:  HIMANPKA

-For the payment by Credit Card, please contact us by mail or follow the procedure listed below. Please keep in mind that we only accept Visa or MasterCard.

The process of Credit Card Payment 
-To pay the trip bill by offline credit card you need to submit the following documents to our company attesting in the mail:
-A copy of passport
-A Copy of your Credit Card of either side
-An authorization letter mentioning the Bill Amount inclusive of bank charge.
An authorization letter mentioning the Bill Amount inclusive of bank charge.
-A Passport size Photo
-In a case of failure of on-time payment, as required Keen Adventures Treks & Expedition (P).ltd will not be compelled to provide the services as per the bookings and agreement made between us.

Cancellation:
A notice of cancellation shall be submitted by the client in written by mail with authentic reason(s), and then refund procedure will be made as follows:
-If cancellation made before 30 days of the trip departure date, 15% of the total trip cost will be charged as cancellation and rest will be adjusted in their next trip or refunded after deducting the processing charge of Nepal Rastra Bank to make a draft.
-If cancellation made before 15 days of the trip departure date, 25% of the total trip cost will be charged as a cancellation. Further will be the same as the above process.
-If Cancellation made before 07 days of the trip departure date 40% of the total trip cost will be charged as a cancellation.
-If cancellation made within the week of departure or upon arrival in Kathmandu no refund shall be provided.
-Cancellation before 60 days of the trip, 15% cancellation will be charged.

– Cancellation Before 30 days of the trip 25% cancellation will be charged.
– Cancellation Before 15 days of the trip 50% cancellation will be charged.
– Cancellation Before less than 15 days no refund will be provided.
-The cost of Climbing Permit/s already purchased is/are not refundable.

Cancellation rules for Air ticket purchase
-If cancellation made before 30 days of the ticket departure date, 15% of the total face value will be charged as cancellation and rest will be adjusted in their next trip or refunded after deducting the processing charge of Nepal Rastra Bank to make a draft.
-If cancellation made before 15 days of the ticket departure date, 25% of the total face value will be charged as a cancellation. Further will be same as the above process.
-If Cancellation made before 07 days of the trip departure date 50% of the total face value cost will be charged as a cancellation.
-If cancellation made within the week of departure or upon arrival in Kathmandu no refund shall be provided. Due payment should be made or claimed by legal process.
-No refund will be made of the deposit amount in case of cancellation of trip for any other else reason.
-No refund will be made to clients who drop out from the journey regardless of whatever portions remain unused in the itinerary.

Responsibility
Keen Adventures Treks focus mostly and firstly for the fulfilment of your every desire. We perform our duties truthfully and seriously to make your experience one of the best moment. However, this Company will not take any liability regarding changes and alternations in the itinerary due to unavoidable circumstances such as disasters, political unrest, and cancellation of flight, delay arrival, sickness or accidents.

Keen Adventures while undertaking tours, transportation, hotel accommodation and other services only acts as an means on the clear understanding that it shall not be, in any way, responsible or liable for any accident, damages, loss, delay, international flight cancellation or delays, or inconvenience caused in connection with the travel facilities arranged by the company, its employees or agents. All bookings are accepted and executed with the utmost care, yet no responsibility is undertaken for any change or deviation because of factors beyond our control.

Assumption of risk
The traveller / trekker understands that during the course of the trip certain risks and dangers may occur including the pressure of travelling in mountainous terrain, accident or illness in remote places without medical facilities. The traveler agrees to assume all risks associated with the journey, and agrees that no liability will be attached to the company or its outfitters, employees or agents, or to any member of the tour group in respect to death, personal injury, illness or delay of trekker, or for any loss or damage to the property of the traveler / trekker during the course of the trip, however caused.

Travel Insurance
It is a condition while booking treks and tours with us that trekkers must be protected by insurance themselves that covers cancellation, accidents, health, emergency evacuation, and loss of items, theft of or damage to baggage and personal effects. All costs for emergency evacuation must be paid in cash in Nepal unless an insurance company has agreed to pay the costs on your behalf. It is important that any insurance policy issued to cover emergency evacuation for trek/tour does not exclude mountaineering.

Promotion
Keen Adventures Treks use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.

Privacy
In order to collect information from you to making a booking through our Company, we inquire many questions to get the necessary permits.

Complaints
If you have any subject of a complaint about the tour, you must notify to the tour leader or guide at the earliest and provide an opportunity to correct them.

Group Tour favour: 

We prefer a private tour for your better service but if you wish to have in group then need to adjust with any ages of people, Our maximum number of group size is 8 pax, If the group members have canceled or postponed the tour or break an itinerary during the trip, Your tour will run as itinerary even you are only one.

Addition Charge
On our trekking and tour packages, rooms or tents are provided on twin sharing basis. Thus, single room supplement charge will be imposed to a client who does not have another tour participant to share room or tent with others Also an additional charge except agreement of booking, the clients must pay in an extra charge.